We look forward to welcoming you to We are Dolls. Please find below some helpful information below regarding our policies.
We are Dolls is located in North Caulfield, 3161, Melbourne. We are available for mobile appointment to most suburbs of Melbourne. Home salon appointment are also available. All bookings are by appointment only, walk in's are not available.
+ REMINDERS FOR APPOINTMENTS
Our appointment reservation service automatically sends out reminders via email and SMS 72-48 hours prior to scheduled appointments. Clients are responsible for keeping their personal information up to date to ensure that they receive these reminders.
+ CANCELLING OR CHANGING APPOINTMENTS
Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation on +61403257398 or email email@example.com. You may also reply to our reminder SMS or change your appointment via the online booking service. (Please note that once you have replied YES to this SMS or confirmed via email, any further changes must be made via a phone call to our reception).
Please note that cancellation fee's apply if you are a no-show, change, reschedule or cancellation your booking with less than 48 hours notice. Full cost of the appointment will apply with any failure to attend a scheduled appointment.
Booking deposits are required to secure all appointments. Deposits will be forfit if the client is a no-show to fails to give 48 hours or more notice to rebook or cancel an appointment. Deposit are only carried to over when appointments are rebooked at the time of cancelling.
Booking deposits for consultations are able to be refunded after the consultation if the client chooses not to proceed with any future appointments, or We are Dolls deems them unsuitable for hair extensions. Please contact us to request you refund to be processed.
Booking deposits for all other hair extension appointments are non-refundable.
To maximise your experience, please arrive 5 minutes prior to your scheduled appointment. If you are lost, or running late, please phone us. Arriving late might mean your treatment is shortened, or that we can not complete your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next guests, and full fees will still apply to shortened treatments.
+ SPECIAL CONSIDERATIONS
For any additional requirements; allergies, conditions (including pregnancy) or disabilities may not advised at the time of making the reservation, please contact us so we can best accommodate your needs and in assist in the appropriate choice of treatment. Whilst all care is taken, We are Dolls can not guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.
If you are pregnant, please inform We are Dolls in advance. Due to the sensitive state your body is in during the first trimester (12 weeks), we may regretfully be unable to recommend most some treatments during this special time. For those past their first trimester please allow us to guide you in selecting which treatments are most suitable.
+ CLIENT ETIQUETTE
We would be delighted to assist in making your visit as tailored and special as possible - please do not hesitate to contact us prior to discuss your individual needs. Whilst in our venue, we ask that you kindly respect our staff, facilities, policies and the enjoyment of other guests. Please note that entry to We are Dolls and invitations to rebook are at our discretion.
Due to multiple staircases and lack of lifts, We are Dolls may be unsuitable for wheelchairs, prams, bikes and heavy luggage, or for some elderly or mobility impaired guests. We sincerely apologise for any inconvenience.
+ LITTLE ONES
Please note that We are Dolls is not a suitable venue for babies or children. In the interests of their safety - and your sanity - we do not permit guests under the age of 18 years old to accompany parents to appointments, make bookings, or otherwise be in the facilities. If you would like to discuss special access for your teenager, please contact our reception team.
+ GETTING HERE: PUBLIC TRANSPORT
The closest train station is Malvern train station on the Frankston line. Local trams are 3, 3a, 16, 64.
+ GETTING HERE: PARKING
If parking is required, we suggest parking venues at: Inkerman Road, 3161
+ GIFT CARDS
Gift are valid for 12 months and can be redeemed for the treatment/s nominated or for the original value of the card, which can be applied towards another We are Dolls treatment. Cards must be presented on arrival. Please note that gift cards are valid for full priced treatments only.
Gift cards can not be used to purchase products or in conjunction with special promotions/discounts.
+ COMPLAINTS AND COMPLIMENTS
We are passionate about achieving the kind of service we like to receive ourselves as customers - that’s why we value your input and feel extremely grateful when you’ve taken the time to share your views. If you have had a great experience let us know and we will pass this onto our staff. If you haven’t had a great experience please let us know too so that we can take steps to resolve things to your satisfaction, and ensure we are improving and continuing to do things better. Your comments on the We are Dolls experience will be discussed with our team and used for training and process improvement.
There are several ways in which you can give us your feedback:
Telephone us on +61403257398, or leave a message for a callback from our Manager. In person by asking to speak directly with the Manager or Supervisor By email to firstname.lastname@example.org
Our Privacy and Security Notice explains how we handle the personal information that we may collect from you.
TERMS AND CONDITIONS
Please make note of the following important TERMS & CONDITIONS on booking We are Dolls. Please read these User Terms carefully as they are a legal document and, on your booking, you agree to be bound by these User Terms.
It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments are made by specified dates.
Please note that all prices are subject to change without notice.
+ Booking Fee
Booking will be subject to availability - please contact We are Dolls to confirm availability. Upon the original booking, you will be required to pay a non-refundable deposit, which will under no circumstances be redeemable. However, if upon availability, you reschedule, it will be transferred to your new appointment.
Payments are due in full on the day of your appointment.
The person(s) scheduling the appointment will be responsible for full payment of all services in the event that other people in a party or group party do not pay their portion.
Payments for the hair and makeup services taking place on a wedding day can be paid in advance up to 14 days prior to the day.
We are Dolls does not offer refunds for any completed services; therefore if you are in any way dissatisfied, the onus is on the client to notify the stylist whilst they are on location. All discussions regarding refunds/discounts will be entered into on a case-by-case basis.
You are asked kindly to give us a minimum of 48 hours notice if you need to cancel or reschedule your appointment. Cancellations or missed appointments without prior notice will be charged the following cancellation fees: $25 for appointments 0-30 minutes $50 30 minutes +
All wedding deposits are non-refundable. Cancellation of any wedding day booking by you must be given in writing, by post or email and will only be confirmed upon receipt of this. The following cancellation fees apply if the booking is cancelled by you.
• Up to 3 months prior to the date - None
• 3 months – 2 weeks prior to the date - 50% of the booked amount quoted on your booking confirmation form.
• 2 week’s prior to the day and under - 100% of the booked amount quoted on your booking confirmation form.
+ Time Management
Time management is of the essence therefore adherence to appointment times is critical in ensuring that We are Dolls delivers the service you expect. Therefore when making appointment times please note that these times will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the client to advise We are Dolls as soon as practicable. We are Dolls is not responsible if desired completion time is not met due to delays.
Brides do not choose the time at which We are Dolls and any other artist working with her arrive; We are Dolls will notify Brides of their arrival time the week of the wedding.
A travel fee may be incurred depending on distance required to travel. In the event that any hotel/motel and parking fees are incurred as result of the location of the appointment, these will be passed on to the customer.
+ Bridal Trials
Customers are required to pay the full amount for the trial on the day of the trial. 48 hours notice must be given if you wish to miss, cancel or reschedule an appointment. Failure to do so may mean you will be charged the full cost of the appointment.
+ Extra people wanting styling
If any additional people require styling on the day, but do not have an appointment, may not normally a problem and payment can be made with cash on the day. Please give stylists notice if others want styling, we will only accommodate them if time allows.
We are Dolls or any artist working with her is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to notify We are Dolls stylists if you have particular hypersensitivity that you are aware of. Should you bring your own product that you are familiar with, the stylist would be happy to use the product.
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least 18 years of age to use this website. By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least  years of age.
LICENCE TO USE WEBSITE
Unless otherwise stated, We are Dolls and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]
edit or otherwise modify any material on the website; or
redistribute material from this website [except for content specifically and expressly made available for redistribution
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without We are Dolls’ express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without We are Dolls’ express written consent.]
Access to certain areas of this website is restricted.] We are Dolls reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at We are Dolls discretion.
If We are Dolls provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
We are Dolls may disable your user ID and password in We are Dolls’ sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to We are Dolls a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to We are Dolls the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or We are Dolls or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We are Dolls reserves the right to edit or remove any material submitted to this website, or stored on We are Dolls’ servers, or hosted or published upon this website.
Notwithstanding We are Dolls’ rights under these terms and conditions in relation to user content, We are Dolls does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
This website is provided “as is” without any representations or warranties, express or implied. We are Dolls makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, We are Dolls does not warrant that:
this website will be constantly available, or available at all; or
The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.
LIMITATIONS OF LIABILITY
We are Dolls will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if We are Dolls has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit We are Dolls liability in respect of any:
death or personal injury caused by We are Dolls negligence;
fraud or fraudulent misrepresentation on the part of We are Dolls; or
matter which it would be illegal or unlawful for We are Dolls to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, We are Dolls has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against We are Dolls officers or employees in respect of any losses you suffer in connection with the website.]
Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect We are Dolls’ officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as We are Dolls.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify We are Dolls and undertake to keep We are Dolls indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by We are Dolls to a third party in settlement of a claim or dispute on the advice of We are Dolls’ legal advisers) incurred or suffered by We are Dolls arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions.
BREACHED TO TERMS AND CONDITIONS
Without prejudice to We are Dolls’ other rights under these terms and conditions, if you breach these terms and conditions in any way, We are Dolls may take such action as We are Dolls deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We are Dolls may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
We are Dolls may transfer, sub-contract or otherwise deal with We are Dolls’ rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms and conditions constitute the entire agreement between you and We are Dolls in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
LAW AND JURASTICTION
These terms and conditions will be governed by and construed in accordance with Australian Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts.